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Our Consultants

SEI consultants are experienced and well-recognized industry experts with substantial hands-on service industry, consulting and research experience. Our team includes consultants from corporate, government, military and university entities whose work extend into several countries including Europe, the Americas, Middle East, and the Asia-Pacific.

 

Bert Van Hoof, Ph.D.
Hubert B. Van Hoof, Ph.D.
Principal
Managing Director

Hubert B. Van Hoof, Ph.D.

Bert Van Hoof, Ph.D.Hubert B. Van Hoof is a Partner and Managing Director of the Service Excellence Institute – A Cornerstone Consulting Initiative and Professor of Strategic Management at the Penn State School of Hospitality Management, where he served as Director from 2004-2011.

An experienced leader in higher education, he is highly versed in issues related to curriculum design, internationalization and executive education. He lectures in the area of strategic management and has presented at conferences worldwide. He has authored over one hundred articles in academic and trade publications and served on the executive boards of both the Pennsylvania Restaurant Association and the Pennsylvania Lodging Association and on the industry advisory boards of the hospitality programs at Southwest Minnesota State University and the Universidad del Este, Puerto Rico.

Dr. Van Hoof has forged strategic partnerships for U.S. institutions with partners in twelve different countries over the years and has worked on issues of operational effectiveness with hospitality organizations in the US, Europe, Asia and South-America. On recent assignment in Ecuador, he advised the University of Cuenca on the creation of a new strategic plan and developed international partnerships and a research portfolio for its College of Hospitality Management Sciences.

He earned a master’s degree in hospitality management from the University of Houston and bachelor and master degrees in English Language and Literature from the University of Nijmegen, The Netherlands. He earned a Ph.D. from Arizona State University, specializing in state tourism policy analysis.

AREAS OF EXPERTISE: Curriculum Design and Development, Strategic Management, Change Management, International Development, On-Line Program Development.

Tammy B. Smith, Ph.D.
Tammy B. Smith, Ph.D.
Principal
Director, Program Development

Tammy B. Smith, Ph.D.

Tammy B. Smith, Ph.D.

Dr. Tammy B. Smith is a Principal and Director of Program Development for the Service Excellence Institute. She is also a Learning Partner for Penn State's Center for Workplace Learning and Performance and the Director of Life Science and Market Research practices for EQ Search-a talent acquisition organization. She also served as the Director of Outreach and Engagement for the Department of Recreation, Park and Tourism Management at The Pennsylvania State University for 22 years.

A well-respected educator and consultant, Dr. Smith has delivered over 250 customized education and training programs and provided consultation to numerous private, government, academic and non-profit entities supported by $2.6 M in secured contracts. Her strengths in customized program design and consultation are underscored by her excellence in client collaboration, program management and evidence-based learning transfer.

Dr. Smith has particular expertise in assisting businesses capitalize on the growing disability and aging market through organizational strategy, change management and talent acquisition/development. Her recent research produced Accessible Customer Service Standards (best practices) offering business leaders practical guidance for exceeding the service quality expectations of customers of all abilities. Additionally, Dr. Smith has worked extensively with the Department of Defense assisting with transition of ill/injured military members to communities within the U.S. and abroad.

Dr. Smith holds a Ph.D. from The Pennsylvania State University in Workforce Education and Development, with an emphasis in Human Resources and Organization Development, and an M.S. in from the University of Maryland, College, Park specializing in disability studies and community re-integration of people with disabilities.

AREAS OF EXPERTISE: Economics of Disability, Disability Inclusion, Wounded Veteran Transition, Project/Client Management, eLearning/Instructor-led Curriculum Development & Delivery, Career Transition, Talent Acquisition and Management, Group Facilitation.

Michael Cox, M.B.AMichael Cox, M.B.A.
Director, Business Development

Michael Cox, M.B.A

Michael Cox, M.B.A

Michael Cox, M.B.A is the Director of Business Development for SEI. He brings a combination of experience as a sales and marketing manager in the corporate world and as a contract trainer and business coach for business owners and executives to the position. He spent 28 years with Pfizer Pharmaceuticals, where he ended his career in 2009 as the business unit manager for Pennsylvania. During his career with Pfizer, he was consistently recognized for leading high-performing teams and he retired with one of the top records among all of Pfizer’s sales managers. After leaving Pfizer, Mr. Cox established Nittany Business Coaching and Training and provided consulting and coaching for several businesses in the Central Pennsylvania area and provided numerous training sessions for a variety of mid-sized and large companies on a range of topics. His consulting has centered on a variety of topics, including the development of marketing plans, providing and writing job descriptions and performance management standards as well as developing and implementing selling systems for small to mid-size businesses in the State College area to large corporate clients such as Baker Hughes, Inc. and Ingersoll Rand. Mike Cox is an Adjunct Professor in the School of Business and Engineering at Penn State University Altoona and earned a Bachelor of Science in Journalism from the University of Maryland and an MBA from the Haub School of Business at St. Joseph’s University in Philadelphia.

AREAS OF EXPERTISE: Hiring and Selection; Performance Management; Sales and Marketing Management; Leadership Development; Customer Service; Planning and Organization for Business Professionals; Identifying and Developing Talent.

Consultants

Ali H. Alkhalaf, Ph.D.c.
Ali H. Alkhalaf, Ph.D.c.

Ali H. Alkhalaf, Ph.D.c.

Ali H. Alkhalaf, Ph.D.c.

Ali H. Alkhalaf is a Ph.D. candidate in Workforce Education & Development with an emphasis on Human Resource Development (HRD) and Organization Development (OD) at The Pennsylvania State University.

Ali also holds a degree in Management Information Systems with an emphasis in HR systems. Ali's professional experience spans several years within the human resource development within Saudi Arabia. This includes work for the Saudi Electric Company in Riyadh, and at Royal Commission for Jubail and Yanbu where he served in the HR policy, compensation and benefit departments, as well as the organization development department where he prepared annual training and development plans. Ali also specializes in databases and Enterprise Resource Planning (ERP). Ali's industry research interests include performance management, HR policy, organization development, employee engagement, and employee retention in the private and public sectors. Additionally, he has presented nationally on the organizational diagnosis of the retention and satisfaction of employees in the private sector.

AREAS OF EXPERTISE: Employee engagement and retention, enterprise resource planning, training and organization development.

Olga V. Buchko, Ph.D.c.
Olga V. Buchko, Ph.D.c.

Olga V. Buchko, Ph.D.c.

Olga V. Buchko, Ph.D.c.

Olga V. Buchko is currently is a Ph.D. candidate in the dual-title program in Human Resource Development and Organizational Change, and Comparative and International Education, College of Education, Penn State University. Olga’s professional and consulting experience relates to helping organizations develop and improve cultural intelligence and global leadership capabilities. This includes assisting organizations with the development of global business strategy, effective cross-cultural communication, and culturally appropriate business acumen. Prior to moving to the U.S. in 2010, Olga served in education, project management and leadership roles in the Ukraine. In 2010, Olga was invited to the U.S. as a participant in the prestigious international Fulbright and Hubert Humphrey Fellowship Programs designed for "experienced professionals from designated countries throughout the world." In addition to her work at Penn State, her educational background also includes two Master’s degrees she gained in Taurida National University in Simferopol, Ukraine (2001- 2006) and South Ukrainian State Pedagogical University in Odessa, Ukraine (1995- 1999).

AREAS OF EXPERTISE: Cultural Intelligence, Global Leadership, Human Resource Development, Change Management.

Sujata Buckley
Sujata Buckley

Sujata Buckley

Sujata Buckley

Ms. Buckley has over 15 years of experience in the development of interactive multimedia using computer-based and web-based training applications. She has participated in and led numerous projects involving the application of various authoring tools, including Storyline, Articulate Presenter, Lectora, SumTotal Toolbook and the full Adobe suite including Flash, Dreamweaver, After Effects, Photoshop, Captivate, and Illustrator. She also has experience with 3-D modeling using Cinema 4D, 3ds max and Blender as well as PHP, Javascript, HTML, Hypercam, Camtasia, VideoScribe, and other programming/Web development tools. She has developed and was administrator for Learning Management Systems (LMS) such as Moodle and Synergy. She has conducted instructional needs analyses, worked closely with subject-matter experts (SME) to map instructional design, used case studies to develop the content and approach of adult-training initiatives, and supported the use of performance objectives and evaluation techniques to assess those initiatives’ success. Ms. Buckley has a Bachelor’s degree in Industrial Technology.

AREAS OF EXPERTISE: SCORM, Moodle Administrator, Flash, Sum Total Toolbook, Adobe Photoshop, Illustrator and Dreamweaver, ASTD certificate in E-Learning Instructional Design Program.

Christopher Campbell
Christopher Campbell

Christopher Campbell

Christopher Campbell

Christopher Campbell is the President and Managing Director of EQ-Search, a boutique life science and healthcare talent acquisition firm. With a background in Executive Management, Operations, and HR/Recruiting, Chris develops strategic partnerships with business interested in making strategic hires within their organizations. After a shift in the economy, an exciting opportunity presented itself with the Market Research Alliance. Chris’ role in human resource development and interviewing laid the foundation for his natural and progressive evolution into the world of executive recruiting where he successfully built a Life Science and Healthcare practice. He also manages the full life cycle of the recruiting process and all client relationships. Chris has been able to build relationships with top companies in the Life Science and Healthcare Industries in areas such as consulting, market research, investing, and pharma/biotech/medical device manufacturers. He has been on both sides of the interviewing desk and has conducted thousands of interviews. Chris brings a unique perspective to his clients and candidates and develops a true partnership approach to create transparency so both client and candidate can make good hiring decisions. He is an expert in assisting organizations assess and cultivate their hiring needs and offers businesses both insight and strategic perspectives throughout the talent acquisition process.

Chris holds a B.A. from The Pennsylvania State University in Industrial and Labor Relations.

AREAS OF EXPERTISE: Talent Acquisition, Career Transitions, Career Coaching and Advising, Organizational Strategy, Development of Strategic Partnerships, Employment Trends, Healthcare, Life Sciences, and Market Research.

Maureen Connelly Jones, Ph.D.
Maureen Connelly Jones, Ph.D.

Maureen Connelly Jones, Ph.D.

Maureen Connelly Jones, Ph.D.

Dr. Maureen Connelly Jones, Ph.D. has over 20 years of experience in the healthcare industry working with health care organizations in rural, suburban, and urban locations that provided care ranging from community to Level 1 trauma centers. During her tenure she served as a leader in project management, talent management, recruitment, professional development, and leadership development. Her past work includes competency development and needs assessments that have helped organizations focus efforts to meet their strategic goals and provide evidenced-based outcomes. She is a partner with Rothwell and Associates, LLC and serves a director of operations

Dr. Jones also holds a faculty position at Penn State in higher education that encompasses talent assessment among other educational functions. Her research interests include upper echelon leadership competencies, succession planning, talent assessment and management to assist organizations to recruit, develop and maintain the best talent that meet organizational needs. She is currently examining leadership characteristics of healthcare CEOs when leading through crisis in an effort to provide a guide for board search committees and external search firms to identify best-fit candidates. Maureen published a chapter in the recently published book: Talent Management: A Step by Step Action Oriented Guide Based on Best Practices. She holds a Ph.D. in Workforce Education and Development (WFED) program from The Pennsylvania State University, specializing in Organization Development (OD) and Human Resource Development (HRD).

Areas of Expertise: Innovative Organizational Development; Performance Management & Improvement; Talent, Competency, HR Management & Succession Planning; Training, Coaching, Mentoring; Compliance Planning and Response; Strategic Planning; Program Assessment.

         
Stu Damon, MBA, CHAStu Damon, MBA, CHA

Stu Damon, MBA, CHA

Stu Damon, MBA, CHA

Stu Damon is a Principal and Chief Operating/Financial Officer of Star Restaurant Group and serves as an adjunct instructor of the School of Hospitality Management at Penn State University.

Stu enjoyed a distinguished thirty-three year career with Marriott International serving as a four time General/Area General Manager, Vice President of Finance and CFO overseeing 280 hotel properties, and opening Controller and Director of Finance for the 1,900-room New York Marriott Marquis Hotel. He is credited with leading the post opening financial success of Marriott’s joint venture - Times Square Hotel Company LP, transforming Marriott’s audit and finance discipline in the 1990’s, and pioneering Marriott’s North American execution strategy. He led Fairfax County’s hospitality industry to create Visit Fairfax, a tax funded, destination-marketing organization. He later served as secretary, treasurer and vice chairman of the organization.

Stu was the recipient of numerous Marriott awards including the prestigious Food and Beverage Award of Excellence, President’s Award for financial leadership, the Mustang Award for operating leadership, North America’s Market Sales Team of the Year, and Worldwide Director of Finance of the Year. Both the Richmond Convention and Visitors Bureau and the Fairfax County Chamber of Commerce awarded him the Chairman’s Award for outstanding community service. He served six years as trustee for the Unite Here Local 25 pension fund, executive board member for Fairfax County Chamber of Commerce, board member for the Dulles Regional Chamber of Commerce, and trustee for the Richmond Public School Foundation. Stu holds an M.B.A. in Finance from The College of William and Mary and a B.S. in Hotel Administration, Economics cum laude from University of New Hampshire.

AREAS OF EXPERTISE: Hotel controllership, hotel operations, hotel and restaurant joint venture partnerships, operating agreement development, offering circulars, capital raise and owner and investor relations. Specialties include strengthening accountability in all levels of organization, track record in cost reductions, and guest, event, associate and owner improvement satisfaction, sales and financial leadership, experienced in union environment.

Mateo Esrell-Duran, M.S.
Mateo Esrell-Duran, M.S.

Mateo Esrell-Duran, M.S.

Mateo Esrell-Duran, M.S.

Mateo Esrell-Duran is the Director of Turis Consulting Ecuador, a consulting firm dedicated to developing and executing projects for the tourism and hospitality industries in Ecuador. He holds an appointment as professor at the College of Hospitality and Tourism Management at University of Cuenca, Ecuador, where he served as Dean from 2008-2013. Presently he is the Technical Advisor to the President of the University. A former Vice-Minister of Tourism of his country (2000 - 2003), he is the Vice-President of the Ibero-American Society of Tourism & Law and serves on several boards for private companies and non-profit organizations.

Mr. Esrell-Duran is the co-author of several books and academic articles on tourism & law, local-based tourism, competitiveness and higher education. He has conducted tourism consulting projects in both Ecuador and abroad, focusing on strategic planning and tourism destination management. He holds a law degree, a degree in tourism administration and a master’s degree in tourism destination management from the University of Cataluña, Spain. In 2010-2011 he was selected by the U.S. State Department as a Humphrey Fellow, focusing his studies on higher education administration at the Pennsylvania State University.

AREAS OF EXPERTISE: Tourism Destination Management, Service Excellence, Quality Systems, Customer Satisfaction and Strategic Management, all in the Latin-American environment.

Joanne Finegan, M.S., C.T.R.S., F.D.R.T.
Joanne Finegan, M.S., C.T.R.S., F.D.R.T.

Joanne Finegan, M.S., C.T.R.S., F.D.R.T.

Joanne Finegan, M.S., C.T.R.S., F.D.R.T.

Joanne Finegan is the President of ReMed Recovery Care Centers, rehabilitation and supported living provider for people with acquired brain injury and has been with the organization for over 27 years. Leading ReMed utilizing her skills as a Certified Therapeutic Recreation Specialist, her Masters Degree in Administration and her years of experience specializing in brain injury treatment, she has continuously worked to grow a strong, clinically focused organization and to educate others on the impact and lifelong effects of brain injury. ReMed’s real life rehabilitation model serves as her foundation.

Finegan has served on the Commission on Accreditation of Rehabilitation Facilities (CARF) for many years as a board member, trustee and was Chairman of the Board in 2004. She has also served as the Chairman of the Board of the National Council on Therapeutic Recreation Certification and in 2005 was honored by the American Therapeutic Recreation Association (ATRS) as a Distinguished Fellow, the organization’s highest distinction. During 2013, she was honored as a Fellow by the Pennsylvania State University Alumni Association, and is the President of the Council on Brain Injury (CoBI), a non-profit organization. Finegan is also an Advisory Board member at the Pennsylvania State University’s Brandywine Campus.

AREAS OF EXPERTISE: Inclusive Customer Service, Community/Work Re-integration, Traumatic Brain injury, Strategic Management, Continuum of Care, Healthcare and Rehabilitation.

Thomas Horvath, Ph.D.
Thomas Horvath, Ph.D.

Thomas Horvath, Ph.D.

Thomas Horvath, Ph.D.

Tom Horvath’s professional career has taken him from the mailroom to the boardroom with roles ranging from Customer Service Rep to Chief Operating Officer. In the role of Chief Operating Officer, Tom provided oversight and coordination of professional practice areas focused on Human Resource management, Legal, Marketing, Operations and Finance to provide high impact, holistic service delivery while minimizing costs and risk for the parent company. These skills and capabilities were developed at such blue chip companies as Prudential, Standard Register, Merrill Lynch, Bank of America and CNL. In addition, Tom has led a variety of consulting engagements around the globe with all sizes of companies and non-profit organizations. Notable career milestones include spearheading various departmental teams at Merrill Lynch Credit Corporation (resulting in their selection for the 1997 Malcolm Baldrige National Quality Award); top decile sales performance; and several community leadership awards.

Tom received his Masters of Business Administration from the University of North Florida and his Bachelors of Science in Business Administration from Bloomsburg University. He has extensive experience as an adjunct instructor with Cornell University, Penn State University, the University of Alabama, University of Central Florida, Rollins College and the University of Porto – Portugal.

AREAS OF EXPERTISE: Leadership/Supervisory Development, Project Management, Change Management, Communication, Influence Strategies, Innovation, Coaching, Facilitation.

Kibum Kwon, Ph.D.c.Kibum Kwon, Ph.D.c.

Kibum Kwon, Ph.D.c.

Kibum Kwon, Ph.D.c.

Kibum Kwon is an experienced corporate business consultant. He is currently a Ph.D. candidate in the Workforce Education and Development program with emphasis on Human Resource Development/Organization Development at The Pennsylvania State University.

Prior to Penn state, Kibum worked as a business consultant at BTS, the most prestigious business simulation consulting firm for executives and high performers. He was responsible for developing simulation programs, growing the business, and offered a variety of consulting services. Before joining BTS, Kibum served as the Human Resource Development Assistant Manager for LG electronics, where his attention was on business transformation, sales force effectiveness, and customer experience management. He participated in numerous strategy transformation, change management, organizational culture change, and learning management system development projects.

In addition to his work at Penn State, Kibum earned his B.A. in education and M.S. degree in Adult and Continuing Education with an emphasis on Human Resource Development from Korea University.

AREAS OF EXPERTISE: Organization development, Change management, Business simulation, Sales force effectiveness, Customer experience management, e-learning

Dr. David C. Miles, S.P.H.R., CMFDr. David C. Miles, S.P.H.R., CMF

Dr. David C. Miles, S.P.H.R., CMF

Dr. David C. Miles, S.P.H.R., CMF

Dr. David Miles is Chairman of The Miles LeHane Companies, a Strategic Management and Talent Management Consulting Firm and author of The Four Pillars of Employable Talent and Building Block Essentials.

Dr. Miles is a member and past founding chapter President of the Society for Human Resource Management (SHRM) Loudoun/Leesburg and a member of the American Society for Training and Development (ASTD). He has served on various alumni and advisory boards of the Pennsylvania State University, the San Jose State University and School of Education and the Executive Leadership program at George Washington University.

Locally, Dr. Miles was a past board member and is a current member of the Loudoun County Chamber of Commerce and served as a Commissioner of Loudoun County Economic Development (2003-2010). He is Chairman of the Northern Virginia Workforce Investment Board and a member of the Business School Advisory Board for Shenandoah University, Winchester, Virginia. Dr. Miles is currently chair of the George Washington University ELP Development Board (2012 to present) and active in a several local charitable organizations.

Dr. Miles earned an Ed.D. in Human Resource Development, Organizational Learning and Adult Life Long Learning from George Washington University, an MBA in Corporate Strategy and Finance plus Mergers and Acquisitions from the University of Phoenix and a B.S. in Hospitality Management from Penn State University. He is certified in areas such as Leadership, Organizational Development, Business Programs, Sales and Marketing, Training Certifications, Planning and Zoning Administration and Food Safety, and is a Charter Fellow and past chair of the Institute of Career Certification International (ICCI).

AREAS OF EXPERTISE: Strategic Management, Coaching, Career Transition, Executive Search, Leadership and Management

Reed P. Moyer, Ph.D.
Reed P. Moyer, Ph.D.

Reed P. Moyer, Ph.D.

Reed P. Moyer, Ph.D.

Dr. Moyer is a consultant for SEI and the owner and principal consultant at Defined Performance Inc., a boutique consulting firm that specializes in facilitating the rapid adoption of change in the workplace and in designing and implementing competency-based HR systems. Reed has over 20 years’ experience working closely with clients to understand business needs, collaboratively develop solutions, and ensure that solutions are implemented effectively. Dr. Moyer has deep experience in creating competency profiles, designing high fidelity assessment processes, implementing entity-wide software systems, re-designing processes and managing change. Reed is also a skilled facilitator and training leader. He obtained his Ph.D. in Organizational Psychology from SUNY Buffalo, conducting his dissertation research on participative decision making in the work place. He worked as a Senior Consultant at Development Dimensions International (DDI) for 10 years, implementing numerous assessment systems and managing the effective use of competencies (dimensions) in all DDI products and services. He then served for 4 years as a Senior Business Consultant for SumTotal Systems where he assisted clients in maximizing the business value of learning management system implementations. For the past 10 years Reed has managed his own successful consulting business, working with clients including Microsoft, Pfizer (Wyeth), Bayer and Proponent Federal Credit Union.

AREAS OF EXPERTISE: Change Management, Assessment, Process Improvement, Selection, Performance Management, Job Analysis, Measurable Results.

Peter D. Nyheim, Ph.D.
Peter D. Nyheim, Ph.D.

Peter D. Nyheim, Ph.D.

Peter D. Nyheim, Ph.D.

Peter Nyheim is a Senior Instructor in the Penn State School of Hospitality Management, where he teaches primarily in the area of hospitality information technology. A nationally renowned expert in the changing role of technology in the hospitality industry, he came to Penn State after several years on faculty at Drexel University and 10 years in hotel and restaurant managerial operations in the Eastern United States, Argentina, and Venezuela.

Dr. Nyheim is a Certified Hospitality Technology Professional (CHTP) and co-author of the textbook Technology Strategies for the Hospitality Industry 2nd edition from Prentice Hall. As the School’s resident technology experts he spearheads its technology innovations. He consults on technology issues with the hospitality industry and frequently speaks at national industry conventions on technology developments in the services industries.

Dr. Nyheim holds a Ph.D. from Penn state in Workforce Education and both an M.B.A. with a concentration in Management Information Systems and a B.S. in Hotel and Restaurant Management from Drexel University. He also earned a B.A. in Government from Lehigh University.

AREAS OF EXPERTISE: information technology for the services industries.

Jim O'Donnell
John M. O’Donnell, J.D.

John M. O’Donnell, J.D.

Jim O'Donnell

John O’Donnell has been an Assistant Professor in the School of Hospitality Management at Penn State University, teaching classes in Hospitality Law, Strategic Management, Human Resources Management, and Labor Relations since 2006. For nearly 40 years prior to joining the faculty at Penn State, Dr. O’Donnell worked in law firms and industry, holding positions including Corporate General Counsel, Vice President Human Resources, Director of Management Development, Director of Employee Relations, and Manager of Mexican Operations, for major corporations including Stouffer’s, Nestle, and Uarco. In addition to managing a comprehensive range of legal issues, he has developed and overseen the Human Resources function, corporate succession planning, business start-up, and employee relations in both union and non-union operations, over many years. The employee peer-review system he developed in the 1980’s has been copied verbatim by various large corporations, and the termination-appeal process he developed for a major client has been cited as a model by a major employment practices liability insurer. He has written and spoken extensively, domestically and internationally, at universities, private corporate management events, and numerous business, industry, and legal conferences. Dr. O’Donnell received a B.A. in Political Science from Penn State University, and a J.D. from the University of Pittsburgh. He also completed Senior Executive and International Executive Management courses at Case Western Reserve University, the University of Lausanne, and the University of Virginia.

AREAS OF EXPERTISE: Corporate law, policy, and governance; hospitality law; employee/labor relations and policies (including development of employee handbooks and maintaining a non-union workplace); Americans with Disabilities Act compliance (employment and public accommodations issues); employment discrimination and harassment issues; hospitality management and franchise agreements.

M.J. Park, M.B.A., Ph.D.c.
M.J. Park, M.B.A., Ph.D.c.

M.J. Park, M.B.A., Ph.D.c.

M.J. Park, M.B.A., Ph.D.c.

M.J. is a 3rd year Ph.D. candidate at Penn State University main campus earning a doctorate in Workforce Education and Development with an HRD/OD emphasis. Her research area of interest is organization development, specifically the impact of work engagement on individual and organizational outcomes including the readiness for change. In addition to the Senior Professional in Human Resources (SPHR) certification, M.J. earned a B.B.A. in finance and a M.B.A. in marketing from Georgia State University’s Robinson College of Business.

M.J. is currently a full-time adjunct faculty member in the Bloomsburg University College of Business Department of Management and Marketing. Since 2005 she has been a professor at the undergraduate level of post-secondary education having transitioned from a career in executive management. Through years of management experience, M.J.’s skills include the advancement of strategic organizational change utilizing management, human resource, and operational experience; sales, marketing and customer relationship skills; and extensive research, analytical, and communication abilities. She co-authored the chapter on Strategic Planning published in the Encyclopedia of Human Resource Management, Vol 2, Human Resources and Employment Forms. Pfeiffer & Co. April 2012. W. J. Rothwell (Executive Ed.), J. Lindholm, K. K. Yarrish & A. G. Zabellero (Vol. eds.).

AREAS OF EXPERTISE: Organization Development and Change; Strategic Planning; Human Resource Management and Development; Organizational Behavior and Culture; and Employee Work Engagement.

Robert Prescott, Ph.D., S.P.H.R.Robert Prescott, Ph.D., S.P.H.R.

Robert Prescott, Ph.D., S.P.H.R.

Robert Prescott, Ph.D., S.P.H.R.

Robert Prescott, Ph.D., S.P.H.R. has spent twenty years in industry and fifteen years in teaching and consulting roles. He is currently Graduate Faculty of Management at the Crummer Graduate School of Business at Rollins College in Winter Park, Florida, U.S.A. In his extensive business background, Bob previously directed the Human Resource function for BellSouth Communication, Inc. (BCI). In this role, he was responsible for all facets of people management practices including, staffing, selection, performance management, benefits/compensation, labor relations, organization development, and training and development. Most importantly, he played a strategic role in representing the human resource function in overall company planning and operations.

His teaching expertise includes multiple aspects of strategic planning, human resource management, leadership, organization behavior & development, training & development, coaching and consulting. Dr. Prescott worked with such companies as AAA, ARAMARK, Conoco, Deloitte & Touché, Delphi Automotive Systems, Estee Lauder, Federal Reserve System of the U.S., Internal Revenue Service, Lockheed Martin EIS, Merrill Lynch, The National Basketball Association (NBA), Olive Garden Restaurants, Pitney Bowes, Scholastic Book Fairs, The Social Security Administration, T Mobile, UNICEF, Walt Disney World and the U.S. Army. His extensive international work has been with companies such as Corporacion Elite, Ecuador, Groupo Industrial de Monclova, Mexico, Mavesa de Venezuela, Minerven, Mota-Engil, Portugal, PDVSA, and the Bermuda Employers Council.

Dr. Prescott holds a B.S. in Marketing from the University of Alabama and a Ph.D. in Workforce Education and Development from The Pennsylvania State University. He is an Emeritus member of the Board of Directors of The Human Resource Planning Society (HRPS), the Cornell University ILR Board of Advisors and current member of The Board of Advisors for The College of Continuing Studies at The University of Alabama. Prescott is a graduate of the Human Resource Executive Program at Penn State University and a life certified Senior Professional in Human Resources (S.P.H.R. Bob co-authored the books The Strategic Human Resource Leader: How to Prepare Your Organization for the 6 Key Trends Shaping the Future (Davies-Black, 1998) and HR Transformation: Demonstrating Leadership in the Face of Future Trends (Davies-Black/SHRM, 2009), and the Encyclopedia of Human Resource Management – Volume One (Wiley, 2012).

AREAS OF EXPERTISE: Strategic planning, human resource management, leadership, organization behavior & development, training & development, coaching and consulting.

William J. Rothwell, Ph.D., S.P.H.R.William J. Rothwell, Ph.D., S.P.H.R.

William J. Rothwell, Ph.D., S.P.H.R.

William J. Rothwell, Ph.D., S.P.H.R.

William J. Rothwell, Ph.D., SPHR, is President of Rothwell and Associates, Inc.. He is also Professor of Human Resource Development at the University Park campus of the Pennsylvania State University. He heads the #1-ranked graduate program in HRD in the US. As a Consultant, he has worked with over 40 multinational corporations. Dr. Rothwell has worked in the Performance, OD and HR field since 1979 and has authored, co-authored, edited and co-edited over 78 books and many best sellers. Dr. Rothwell has been very active in the American Society of Training and Development (ASTD). He was Chair of the Publishing Review Committee for several years, has served as Chapter President for 2 ASTD local Chapters, has served on the ASTD National Awards Committee, the ASTD dissertation awards committee, and the ASTD research article of the year Committee. He was Chief Investigator for research on 5 ASTD competency studies, including the most recent in 2012 which has not yet been published. Dr. Rothwell was the winner of ASTD’s prestigious Distinguished Contribution to Workplace Learning and Performance award in 2011 and 2012, an award given only to first-rate thought leaders in the field. He was a National Thought Leader for a Linkage-DDI sponsored study of 18 multinational corporations that examined corporate best practices in succession planning and management. His bestselling book “Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within,” 4th ed. (New York: Amacom, 2010) is regarded by many as the “corporate bible” on succession management practices.

AREAS OF EXPERTISE: Organizational Development & Change Management; Performance Management & Improvement; Talent, Competency, HR Management & Succession Planning; Training, Coaching, Mentoring & Action Learning.